U Matter Care Privacy Policy – NDIS Compliance

Your voice counts. Share your compliments, suggestions, or concerns about your NDIS service—so we can keep improving and celebrate what’s working for you and our community.

Compliment • Suggestion • Complaint • Anonymous or open • All welcome—your experience matters!

How Can I Provide Feedback?

  1. Share your feedback with any staff member (in person, on the phone, by SMS, or email).
  2. Fill in our online feedback form:
    Give Feedback Online
  3. Contact us via a trusted friend, carer or advocate if you need support.
You can give feedback:
  • To share praise about a worker or service
  • To recommend an idea, activity, or change
  • To tell us how to improve (big or small issues)
  • About accessibility, inclusion, team, or anything else
You can stay anonymous if you wish—every message helps us learn.

What Will We Do With Your Feedback?

  • All feedback is logged, reviewed, and shared in team meetings
  • Positive feedback is passed to the worker(s) involved (who love to hear it!)
  • Suggestions or concerns are discussed with you (if you wish) before changes are made
  • Big issues (complaints/safety risks) are handled through our formal complaint process and the NDIS Commission if needed
  • If you want, we'll keep you updated on actions and improvements
Feedback does not affect your service, honesty is safe, encouraged, and valued—always.

Why Feedback Matters

  • Improves safety & quality for you and the whole community
  • Celebrates great staff—keeps them motivated
  • Identifies gaps or barriers so we can remove them
  • Creates a culture of honesty and growth

Feedback FAQs

Is feedback only for complaints?
Not at all! Positive compliments and thank-yous help us recognise great work and repeat what’s working.
Do you need my name or can I stay anonymous?
Anonymous feedback is always welcome. Including your name/email helps us thank or follow up, but is never required.
Can I give feedback using Easy Read or another language?
Yes! We can provide forms and support in your preferred language, format, or communication style.
Is feedback private?
Yes—your feedback is only shared with those who need to respond or who are directly involved, unless you give consent otherwise.
How soon do you respond to feedback?
We respond to concerns or requests for change within 2 working days. Positive feedback is passed to staff straight away!
Can my carer, friend or advocate give feedback on my behalf?
Absolutely—anyone in your trusted circle can contact us or fill in the feedback forms with or for you.
Give Feedback Now
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